Frequently asked questions
What is the return policy?
You can return your order within 14 days of receiving it. Returned items must be unused and in their original condition. Return shipping costs are at your own expense. Before sending a return, please contact us at l.t.vdbroeke@gmail.com.
Returns can be sent to:
The Slow Down Company
Ten Katestraat 43-2
1053 BX Amsterdam
The Netherlands
When will I get my order?
We ship from the Netherlands and currently deliver only within the Netherlands. As a small company, we cannot always offer next-day delivery, but we aim to ship all orders within one week after payment.
Where are your products manufactured?
Our products are handcrafted in collaboration with Saheli Women, a social enterprise in rural Rajasthan, India. By partnering with Saheli, we support local female artisans through fair wages, ethical production, and empowerment opportunities.
HOW SHOULD I CARE FOR MY PRODUCT?
Every item should be hand washed separately in cold water using a mild detergent. Handle with care - do not scrub or wring.
Some Ikat fabrics will run color during the first few washes, which is natural for this textile.